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Bacolod City, PhilippinesFriday, August 5, 2011
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Refer credit card complaints
to central bank, public told

People who experience harassment by credit card company collectors can seek help at the Bangko Sentral ng Pilipinas, particularly at its Financial Consumer Affairs Group, a government press release said.

BSP director for the Center for Monetary Policy Francisco Dakila Jr. announced that its FCAG is receiving complaints from and providing advisories to the public related to the use of credit cards being offered by various banks.

“For complaints on credit cards, please call the Financial Consumer Affairs Group of the BSP at (02) 523-3631 or send to them your e-mail at consumeraffairs@bsp.gov.ph,” Dakila said.

The FCAG was created in Oct.r 15, 2006 through Office Order No. 892 to help ensure the protection and investors, including credit card holders, and enable the smooth and orderly functioning of the entire financial system, the press release said.

The group is also responsible in the conduct of awareness sessions on credit card issues, in compliance with MB Res. No. 1328 dated 22 November 2007, and other awareness sessions on financial consumer protection.

It also  provides public assistance for complaints, inquiries and requests from the public concerning financial products and services of BSP-supervised institutions, the press release said.*


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