The Negros Oriental Electric Cooperative 2 is investigating complaints from consumers against alleged irregularities of some meter readers.
The management of the power cooperative admitted that there are irregularities in the meter reading.
NORECO 2 Finance Officer Dionefred Macahig said they are now looking into the case of the meter reader personnel who failed to perform their duties promptly.
Macahig said some electric consumers have complained about the sudden increase in power usage, compared to the average power use every month. Some are also complaining about not receiving their electric bills.
NORECO 2 Board chairman, James Fontelo, said the board has discussed the matter and has encouraged the management to act immediately so it will not add to the negative comments against the cooperative.
He said they welcome the efforts of consumers in raising their complaints to help police the activities of their meter readers.
Edmund Tia of the meter reader billing division said they are evaluating the performance of the meter readers, because some areas still use the manual meter reading system.
In fact, two meter reader employees have already been dismissed after having been found guilty of grave offense, which is against the policy of the cooperative.
In the Metro Dumaguete area, they are using the digital meter reading device that will automatically generate the electric bill.
Although he did not promise that the device will be 100 percent accurate, Tia assured the public that the result of the meter reading cannot be manipulated.*MA
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