Members of the Rotary Club of Bacolod Central are turning down the offer of gift certificates by Cebu Pacific and are going ahead with the filing of a civil suit for damages against the airline, club member Juliana Carbon said yesterday.
The Rotarians who had attended a convention of Rotary International District 3850 in Zamboanga had earlier lodged a complaint against what they called the shabby treatment they got from the airline staff at the Zamboanga airport when their Flight 5J434 from that airport to Cebu was delayed on April 3.
The Rotary Central group of 10 persons requested that, since they could no longer catch the Cebu-Bacolod flight, they be provided with hotel accommodations and meals while stranded in Zamboanga, Carbon said.
The Cebu Pacific Zamboanga OIC, Edzelle Ruste, refused to grant the request saying it was company policy. She also told the Rotarians they could not speak to her manager or her superior because it was a Sunday and it was the day off of her boss, Carbon added.
Ivan Gaw, Cebu Pacific guest services manager, in a May 20 letter to Carbon said “in the interest of safety, the company had to conduct a series of thorough aircraft checks that resulted in the delayed departure.”
He said they would like to offer all affected members of the Rotary Club of Bacolod Central, Rotary Club of Bacolod North, and Rotary Club of Kabankalan transferable gift certificates valid for one year.
It can be used for travel to any Cebu Pacific domestic destination by persons of your choice, he said.
“We regret any inconvenience your group may have experienced as a result of the delayed departure. Our Zamboanga station team has exhausted all possible and reasonable options to provide assistance to all affected guests,” he added.
Carbon said she did not know how the other clubs would respond to Gaw’s offer, but as far as the Rotary Club of Bacolod Central is concerned, it is unacceptable.
It is not true that the Zamboanga personnel of Cebu Pacific exhausted all efforts to help them, she said.
We do not want their gift certificates, what we want is an apology to be published in newspapers in Zamboanga, Bacolod and Panay, and a statement of a change in policy in the airline’s handling of passenger concerns, she said.*CPG