A business process outsourcing provider aims to hire an additional 4,000 call center agents in Dumaguete City once its newest site is fully built.
At the blessing and unveiling of the marker at its second site at Link Sy IT Park in Barangay Bantayan, Dumaguete yesterday, Qualfon site director Scott Warner said the new branch will bring up the local agent population of Qualfon from 3,000 to 7,000, and 10,000 nationwide.
He said the Philippines has a lot of opportunities, and that operating in Dumaguete allows Qualfon to offer high quality customer service at lesser overhead costs.
Operating in provincial locations instead of in Metro Manila or Metro Cebu means the company can pass on savings to their customers, he added.
“(And) the work ethic here is outstanding,” Warner said, lauding the employees for their professionalism, minimal absenteeism and attrition rates.*JFP
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